This Privacy Policy explains how My Study Adda, operated by Academy of Learning Private Limited, collects, uses, stores, shares and protects personal information when users access our website, learning platform, practice question bank, student registration services, payment-enabled features, contact forms and related services.

By using My Study Adda, creating an account, submitting information, making a payment, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of this Policy

This Privacy Policy applies to all visitors, registered students, parents, guardians, administrators and other users of My Study Adda. It applies to personal information collected through our website, web application, registration forms, contact forms, support channels, payment workflows and related online services.

This Policy does not apply to third-party websites, applications, payment gateways, advertisements or external links that are not owned or controlled by us. Users are advised to review the privacy policies of such third-party services separately.

2. Information We Collect

We collect only such information as is reasonably necessary to provide, secure, improve and administer our educational services. Depending on how you use My Study Adda, we may collect the following categories of information:

2.1 Account and Registration Information

• Name of the student or user
• Email address
• Mobile number, where collected
• Login credentials or authentication-related details
• Student registration details and subscription status
• Account activity, access status and user role, where applicable

2.2 Learning and Usage Information

• Topics, chapters and exams accessed by the user
• Practice questions attempted
• Answers selected, scores, progress and learning activity
• Content preferences and platform usage patterns
• Feedback, support queries or messages submitted to us

2.3 Payment and Transaction Information

• Plan selected, subscription amount, GST and invoice/receipt details
• Payment status, transaction reference, gateway order ID and payment ID
• Payment confirmation information received from the payment gateway

We do not store full card numbers, CVV, UPI PINs, net-banking passwords or other sensitive payment credentials. Such information is processed directly by the authorised payment gateway or financial institution.

2.4 Technical and Device Information

• IP address
• Browser type and version
• Device type, operating system and screen information
• Pages visited, time spent, referring pages and access timestamps
• Logs required for security, troubleshooting and abuse prevention

2.5 Cookies and Similar Technologies

We may use cookies, session identifiers and similar technologies for login sessions, security, user preferences, analytics, performance improvement and core platform functionality. Users may block or delete cookies through browser settings; however, some features may not work properly without essential cookies.

3. How We Use Personal Information

We use personal information for lawful, limited and legitimate purposes, including:

• To provide access to educational content, practice questions and learning tools
• To create, authenticate and manage user accounts
• To process registrations, subscriptions, payments, receipts and related records
• To display learning progress, practice history and student dashboard information
• To respond to enquiries, feedback, support requests and complaints
• To improve content quality, platform performance and user experience
• To detect, prevent and address fraud, misuse, spam, unauthorised access or security incidents
• To comply with legal, accounting, tax, regulatory and audit obligations
• To send important service communications, including account, payment, security and policy updates

4. Legal Basis and Consent

Where required under applicable law, we process personal information on the basis of user consent, contractual necessity, legitimate operational requirements, legal compliance, security needs or other grounds permitted by law.

When consent is required, we aim to ensure that such consent is clear, informed, specific and capable of being withdrawn in accordance with applicable law. Withdrawal of consent may affect our ability to provide certain services, such as account access, paid subscriptions, learning history, support or personalised features.

5. Children and Student Users

My Study Adda is an educational platform that may be used by students. Where a user is below the age at which they can lawfully provide consent under applicable law, the platform should be used only with the knowledge and consent of a parent or lawful guardian.

Parents or guardians who believe that a minor has submitted personal information without appropriate consent may contact us using the details provided in this Policy. We will take reasonable steps to review and address such requests.

6. Sharing of Information

We do not sell personal information. We may share limited information only where necessary and appropriate, including with:

• Hosting, cloud infrastructure and database service providers
• Email, communication and support service providers
• Payment gateways, banks and financial service providers
• Analytics, security, monitoring and error-reporting service providers
• Professional advisers, auditors, accountants or legal consultants
• Government, law enforcement, regulatory or judicial authorities when required by law

Service providers are expected to process information only for the purposes for which they are engaged and to follow reasonable confidentiality and security obligations.

7. Payment Gateway and Third-Party Services

Payments made through My Study Adda may be processed by third-party payment gateway providers. Such providers may collect and process payment-related information in accordance with their own terms, security standards and privacy policies. We receive only the information necessary to confirm payment status, generate receipts, maintain subscription records and comply with applicable legal and accounting obligations.

8. Data Security

We implement reasonable technical, administrative and organisational safeguards to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication, secure hosting, logging, monitoring, database protection and restricted administrative access.

However, no website, application, server, database or internet transmission can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their login credentials and for promptly informing us of any suspected unauthorised use of their account.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining accounts, resolving disputes, preventing misuse, complying with legal obligations and maintaining tax, accounting or audit records.

Learning records, payment records and account-related information may be retained for a reasonable period even after account inactivity or closure, where required for legal, operational, security, accounting or compliance purposes.

10. User Rights and Choices

Subject to applicable law and verification of identity, users may request:

• Access to personal information held by us
• Correction or updating of inaccurate information
• Deletion of personal information, where legally permissible
• Withdrawal of consent, where processing is based on consent
• Information about the manner in which personal information is used or shared
• Resolution of grievances relating to personal information

Some requests may be limited by legal, security, fraud-prevention, contractual, accounting or technical requirements. For example, we may be required to retain certain payment, tax, audit or transaction records even after a deletion request.

11. Communications

We may send users service-related communications, including registration confirmations, password or login assistance, payment confirmations, receipts, subscription updates, security alerts, support responses and important policy changes.

Where we send promotional or marketing communications, users may opt out where such option is provided. Service-related and transactional communications may continue as long as they are necessary for the use, security or administration of the platform.

12. International Processing and Storage

Depending on the hosting, cloud, email, analytics, security or payment services used, personal information may be processed or stored on servers located in India or other jurisdictions. Where information is transferred or processed outside India, we take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements and appropriate safeguards.

13. Accuracy of Information

Users are responsible for ensuring that the information provided to My Study Adda is accurate, complete and up to date. Inaccurate information may affect account access, learning records, payment confirmation, subscription status, support resolution or receipt generation.

14. External Links

My Study Adda may contain links to third-party websites or external resources. We are not responsible for the privacy practices, content, policies or security of such third-party websites. Users should review the applicable privacy policy before submitting information to any external website.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, security practices or operational needs. The updated version will be posted on this page with a revised “Last updated” date. Continued use of My Study Adda after such update constitutes acknowledgement of the revised Policy.

16. Grievance and Contact Information

For privacy-related requests, concerns, corrections, deletion requests, consent withdrawal or grievances, users may contact us through the contact page or by email.

17. Important Notice

This Privacy Policy is intended to provide a clear and practical statement of our privacy practices. It should be read together with our Terms of Service, Disclaimer, refund or payment terms, and any other policies applicable to specific services offered through My Study Adda.